Terms Page

ORDERING
Please order 4 to 6 weeks prior to the event date to ensure fabric availability and time for shipping. A rush charge of $25 will apply to all orders placed less than 4 weeks before the event date. We will confirm a ship date when the order is placed. In stock dresses ready for shipping in 7-10 days with no rush charge.

METHODS OF PAYMENT
The PayPal secure ordering system provides for Visa, MasterCard, Discover, American Express and e-Check. Orders Placed via Online Order Form can be paid with Visa, MasterCard, American Express, or PayPal. Full payment is required when the order is placed. 5% sales tax is applied to all orders shipped within the State of Virginia.

FABRIC DISCLOSURE
We use only the finest fabrics. If you are ordering garments made from natural fibers or hand woven textiles please be aware that variations and irregularities are part of their beauty. These characteristics should in no way be treated as defect.

DYE LOT DISCLOSURE
Dye lots vary from bolt to bolt. Please remember that swatch books and electronic swatches will have variations from the current lot. If you need a current swatch of a particular color prior to placing your order just ask. Orders that originate from different families for the same event must be submitted in the same week to insure matching dye lots.

RETURNS POLICY FOR IN STOCK ITEMS
Your satisfaction is GUARANTEED. Any stock item may be returned within 7 days of receipt providing all original tags remain attached, and all original packing is included. Please call for 888.849.3600 for Return Authorization. After 7 days we cannot accept returns for refund, however, we stand by our product and are committed to satisfying our customers. We will gladly repair or replace the item to your satisfaction.

RETURNS POLICY FOR CUSTOM ITEMS
For garments made to order: all sales are final but we are committed to satisfying our customers and proud of our product. We will do all we can to make things right. Your satisfaction is guaranteed!

SHIPPING AND HANDLING
FREE SHIPPING ON ALL ORDERS!. Your dress is shipped via US Postal Service Priority Mail at no charge within the Continental United States. For international shipping rush shipping, or shipping outside the Continental U.S. call us for rates.If you need more information regarding any of these terms simply fill out our online Contact form. We will answer ANY questions or concerns you may have. We will do our utmost to respond within 24 hours. Also, if you wish, you may contact us directly by telephone at 434.221.8410 (Mon - Fri 10:00AM to 5:00PM EST)